natan cardeal
Curitiba · BRT (GMT-3)

cv

Natan Cardeal

Data Specialist & Business Analyst · 7+ years in insurance · 5 at Jones · Curitiba

Data Specialist and Business Analyst with 7+ years in data analysis, process automation, and business intelligence in insurance and fintech. At Jones (B2B insurtech based in New York) since Nov 2021 with progression Compliance Auditor → QC → Data Specialist. Daily English communication with US-based teams for 3+ years. Pursuing Bachelor's in Big Data & Analytical Intelligence at PUCPR.

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experience

Jul 2023 → present
Data Specialist · Quality & Performance Analytics
Jones Software
Remote (USA) · B2B Insurance SaaS · Performance and data quality metrics monitoring with Power BI dashboards for leadership. Automated routines in Python (Pandas) for error pattern detection and defect rate reduction. Programmatic quality reviews on client deliveries; cross-functional partnership with support, engineering, and operations.
PythonSQLPower BIExcelJiraSalesforce
Aug 2024 → Jan 2025
Business Analyst II · CX & Process Improvement
Dimensa Tecnologia
Curitiba, Brazil · B2B Fintech SaaS · Backlog prioritization based on data and customer needs, aligning deliveries to strategic roadmap. Translation of product requirements into actionable specifications; engagement with multidisciplinary stakeholders.
JiraConfluenceSQLAgileScrum
Mar 2023 → Jul 2023
Quality Control Analyst · QA Standards & Calibration
Jones Software
Remote (USA) · B2B Insurance SaaS · Development of QA standards and evaluation criteria; calibration sessions for quality alignment. Investigation of systemic issues through root cause analysis.
QA StandardsRoot Cause AnalysisExcelJira
Nov 2021 → Mar 2023
Compliance Auditor · Audit & Root Cause Analysis
Jones Software
Remote (USA) · B2B Insurance SaaS · Systematic audits against regulatory and internal standards with severity classification. Standardized documentation (checklists, templates, rubrics) adopted by the entire team.
ComplianceAuditDocumentationSalesforce
Mar 2019 → Dec 2021
Operations Manager · Customer Support & Quality
E360 Insurance Advisory
Balneário Camboriú, Brazil · Insurance Advisory · End-to-end operations management; standardization achieving +65% productivity and +45% revenue growth. KPIs monitoring (SLAs, accuracy, turnaround); insurers: Berkley, Starr, Zurich.
ExcelCRMInsuranceSLATraining
Feb 2017 → Mar 2019
Claims & Policy Analyst
Slomp Corretora de Seguros
Balneário Camboriú, Brazil · Insurance Brokerage · Claims management from opening to closure; quality controls for policy issuance.
InsuranceClaimsPoliciesCompliance

technical skills

Data & Analytics

  • Python
  • SQL
  • Power BI (DAX)
  • Pandas
  • Advanced Excel
  • BigQuery
  • Data Modeling
  • Google Analytics

Web Development

  • TypeScript
  • React
  • Next.js
  • Node.js
  • NestJS
  • Prisma
  • Firebase
  • Tailwind CSS
  • Three.js
  • REST APIs
  • Git

QA & Quality

  • Playwright (E2E)
  • Vitest
  • Root Cause Analysis
  • Data Validation
  • Compliance Auditing
  • QA Standards
  • Regression Testing

Product & Tools

  • Jira
  • Confluence
  • Salesforce
  • Agile (Scrum/Kanban)
  • GitHub Actions (CI/CD)
  • Slack/Teams
  • Google Workspace

education

  • Bachelor's in Big Data & Analytical Intelligence

    PUCPR · Pontifícia Universidade Católica do Paraná

    2024 → 2027

    Data Analytics · Python · SQL · Data Modeling · BI · Applied Statistics · Data Governance · AI/ML

certifications

  • Digital Business MetricsPM32023
  • Power BI · Data AnalysisMicrosoft Learn2023
  • Python 3 (Modules 1 & 2)Curso em Vídeo2022
  • Agile & Scrum FundamentalsCoursera2024
  • Licensed Insurance BrokerENS/SUSEP2020
  • Language Exchange ProgramiTTTi Vancouver2015

featured projects

  • Performance Dashboard

    Jones Software

    Power BI dashboard for metrics monitoring with Python automations for error pattern detection.

  • Data Validation Automation

    Jones Software

    Automated pipeline for data validation on client deliveries, reducing defect rates.

languages

  • Portuguese · Native
  • English · Advanced (Business Fluent) · 3+ years of daily professional use with US-based teams

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